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ISO is the abbreviation of International Organization for Standardization. The aim of this organization, which was established in Geneva, Switzerland in 1947, is to publish standards that will be valid worldwide and to contribute to the international communication of products or services in this way.


ISO standard means; While expressing the standards developed by ISO internationally, ISO Quality Certificate is the certificates on a voluntary basis, which are given by auditing the institutions that comply with the developed ISO standards and working in the same direction by the accredited certification bodies and reporting that they are in compliance with the standard.


  1. ISO 9001: Quality management system certificate.
  2. ISO 22000: Food safety management system quality certificate.
  3. ISO 14001: Environmental management system quality certificate.
  4. ISO 18001: Occupational and worker safety quality certificate.
  5. ISO 27001: Information security management system quality certificate.
  6. ISO 10002: Customer complaint management quality certificate.
  7. ISO 45001: Occupational health and safety management system certificate.


The main target aimed in ISO quality certificates is primarily customer satisfaction. The reason for this is that in today's world, it is not only used for products produced or services offered. What is important at the commercial level today is all of the services that are provided until the customer buys the service and product they need and in the period after the purchase.


The validity period of ISO Quality Certificates worldwide is 3 years. Audits are carried out every year on the condition that it is regular and informed. It is checked whether the certified quality standards are applied.


In today's conditions, great developments in information, technology and communication are dragging societies into a cutthroat competition and an economic race where new developments are experienced every day. The globalization of world trade has expanded the scope and limits of competition, and the number of participants in the race has gradually increased. Moreover, the participants in this race are becoming more and more qualified with each passing day. Customers have now become more conscious, more knowledgeable and customer expectations have reached the highest level. It is not enough to meet customer expectations anymore, it is necessary to go beyond customer expectations. The pace of change has increased, and the developments in technology have made possible applications that could not even be imagined before. It is very difficult for organizations that can no longer keep up with change and the pace of change to survive. The survival of businesses can only be achieved by producing goods or providing services in accordance with customer needs and expectations in all sectors. For this reason, the implementation of the Quality Management System, which covers all stages from the design stage to production, marketing and after-sales services and aims at continuous improvement, has become a must. ISO 9000 Quality System Standards have become the international standards that have received the most attention and application since its publication (1987). The ISO 9000 Quality Management System Standards Series demonstrates how an effective management system can be established, documented and maintained. The ISO 9000 Quality Standards Series is a set of standards published by the International Standards Organization (ISO) that guides organizations in establishing and developing a Quality Management System in order to increase customer satisfaction. ISO 9001 is the standard that defines the conditions to be applied during the establishment of the Quality Management System and forms the basis for certification. However, there are also guiding standards published by the International Standards Organization (ISO). ISO 9001 and the guiding standards are referred to as the ISO 9000 series. The ISO 9000 standard series given below has been developed for organizations of all types and sizes to establish and implement an effective Quality Management System. • ISO 9000 Quality Management Systems - Fundamentals, Terms and Definitions: The ISO 9000 Standard explains the basic principles of quality management systems and defines quality management systems terminology. It is kind of like a dictionary. • ISO 9001 Quality Management Systems - Requirements: The ISO 9001 Standard specifies the requirements for the quality management system that an organization will comply with when it needs to demonstrate its ability to provide products that meet customer and applicable regulatory requirements and aim to increase customer satisfaction. It is the standard that is documented. • ISO 9004 Quality Management Systems - Guidance for Performance Improvements: The ISO 9004 Standard provides guidance, taking into account the effectiveness and efficiency of the quality management system. The purpose of this standard is to improve the performance of the organization and to ensure the satisfaction of customers and other interested parties. ISO 9001 Quality Management System is a globally accepted form of quality management system that aims to increase customer satisfaction by meeting customer expectations, needs and regulatory requirements. It determines the Quality Management System conditions at many points from the organizational structure of the organization to the satisfaction level of its customers, from the analysis of the collected data to the effective management of the processes, from internal audits to product design, from purchasing to sales. The ISO 9001 Standard is essentially a control mechanism. The purpose of this standard is to reduce and eliminate errors and defects and, more importantly, to prevent errors and defects that may occur. The standard is not directly related to product and service quality, but is related to the quality of the management system. The basic assumption here is that if an effective Quality Management System is established and implemented, quality products and services will be produced to meet customer needs. The ISO 9001 Standard is not mandatory and contains general requirements. It can be applied for every sector without distinction of large or small scale. It represents a strong management system when understood and applied correctly. The ISO 9001 Standard has left the establishment of the Quality Management System entirely to the organizations. What needs to be done is to create a Quality Management System that meets the requirements of the standard, not a "standard" Quality Management System. As a result; • Specifies the minimum requirements for an effective quality management system.• Its terms are general, it can be applied to every sector regardless of scale. • It tells what to do, not how to do it. What are the Benefits of ISO 9001 Quality Management System? • Customer complaints in the organization that focuses on customer relations decrease, customer satisfaction and loyalty increase further. • Provides better product design by prioritizing customer requests and expectations. • Good design and planning reduces transaction costs. • It minimizes the cost of poor quality caused by quality problems. • An effective management is ensured by better planning of activities and solving problems faster. • In this way, the management keeps the business under control more clearly with all its dimensions and makes healthier decisions. • Since all problems will be analyzed systematically, there is a continuous improvement in the business. • Employees' participation in activities is ensured, their motivation and work enthusiasm increase. • The rate of qualified personnel increases with continuous improvement in every field. • A systematic approach to solving interdepartmental problems increases efficiency. • The defined functioning between processes and functions provides a healthy flow of information within the organization. • The quality image of the organization is strengthened, the trust of the customers increases. • It increases the difference with the competitors by providing the opportunity to open up to new markets. • By establishing a systematic and managerial infrastructure, it provides a further step towards institutionalization. • Corporate identity brings stability. Who Can Use/Apply the ISO 9001 Standard? All the requirements of the ISO 9001 Quality Management System Standard are general and are intended to be applicable to all organizations, regardless of their type, size and the products or services they provide. For this reason, it can be applied by all organizations that aim at continuous improvement and want to create an effective Quality Management System. In this regard, there is no restriction in terms of sector or scale.
In which an organization carries out its activities; The environment, which includes air, water, soil, natural resources, plant community (flora), animal community (fauna) and humans, and the relationship between it is called "environment". It is an undeniable fact that this environment in which people live and live together is gradually disappearing as a result of developing technology and industry. Environmental pollution is one of the most important problems threatening human life and quality of life in recent years, due to the increasing world population, the dizzying speed of development and progress of technology, the shrinkage of living spaces, the destruction of the natural environment, noise, faulty practices, lack of information and many other reasons. Environmental problems and pollution, which have become one of the problems threatening humanity since the second half of the 20th century, have become well felt as a result of industrialization. Environmental problems, which were previously perceived only as pollution and had a local feature without gaining an international dimension, increased rapidly day by day, got rid of locality and became the problem of the whole world. At this point, environmental standards, national and international legal regulations for the environment have been put into practice in order to reduce the damage caused by humanity to the environment. In this context, the standard series published by the International Standards Organization (ISO) for the protection of the environment is called the ISO 14000 series. The ISO 14000 series standards are, in essence, a set of standards aimed at reducing the use of natural resources and minimizing the damage to soil, water and air. It bases this on the monitoring and continuous improvement of environmental performance and requires compliance with the conditions defined by the relevant legislation and laws regarding environmental factors. The standard documented in the ISO 14000 series is the ISO 14001 Standard. ISO 14001 is a standard that guides the determination of environmental factors in the process from the raw material to the presentation of the product to the customer and minimizing the damage to the environment by controlling these factors with necessary precautions. ISO 14001 is a management system developed for the systematic reduction and, where possible, the elimination of the damages caused or may be caused by the enterprises to the environment. Since the ISO 14001 Environmental Management System Standard and the related standards series are in harmony with the environmental laws and regulations in force in all countries, the practices are generally in parallel with the fulfillment of the obligations brought by the legislative requirements and form the basis for the implementation of the applications within a system. . The ISO 14000 standard series includes many standards. The most important and well-known among these standards are: • ISO 14001 Environmental Management Systems - Terms and User's Guide • ISO 14004 Environmental Management Systems - General Guide to Principles, Systems and Supporting Techniques • ISO 14020 Environmental Labels and Statements - General Principles • ISO 14031 Environmental Management - Environmental Performance Evaluation - Guide • ISO 14040 Environmental Management - Lifetime Evaluation - Principles and Framework In conclusion; • The ISO 14001 Standard is a standard created to minimize the damage to the environment. • ISO 14001 practices are generally in line with meeting regulatory obligations. • ISO 14001 is not a product standard, it deals with how it is produced, not what is produced. • It is a voluntary management system that can be applied to every business regardless of sector and scale. What are the Benefits of ISO 14001 Environmental Management System? • Compliance with national and international legal regulations is ensured. • Facilitates obtaining permission and authorization documents. • It gains reputation in the national and international arena. • Costs arising from environmental effects decrease. • As a result of effective use of natural resources, costs decrease and productivity increases. • Customer confidence is enhanced by reassuring the customer that an obligation to environmental management is undertaken. • Reduces liability events, thus providing the potential to reduce liability insurance costs. • Pollution arising from company activities is taken under control starting from the source and pollution is reduced. • By identifying potential danger situations, there is a decrease in incidents resulting in loss, as it is prepared for emergencies and accidents. • Workplace quality, therefore, employee morale is increased and loyalty to the business increases. • Thanks to the training given to the personnel, the environmental awareness of the employees is increased. • It facilitates entry into markets where green production processes are important. Who Can Use/Apply the ISO 14001 Standard? ISO 14001 Environmental Management System Standard has begun to be perceived as almost a product and service passport for organizations that want to hold a respectable place in the international and national market. All organizations and manufacturers that provide products and services, especially industrial organizations and public institutions, can apply the standard.
The production and supply of healthy and safe foods is the most basic and indispensable element of a healthy diet. For this purpose, various control methods and approaches have been developed by various groups, academics and official authorities, including manufacturers, processors, carriers, wholesale and retail sales organizations. It is seen that the measures taken for the realization of safe food production in the old approaches are generally evaluated on the basis of the controls on the end product. Control applications made in the final products show the errors and hazards present in the final product. Today, for safe food production, starting from the production of raw materials, additives, auxiliary materials and packaging materials, the necessity of an approach that keeps the selection and evaluation of suppliers, their acceptance into the business, production stages, including final storage and shipment, has emerged. HACCP (Hazard Analysis and Critical Control Points) System is one of these approaches. Relevant official bodies and national standards organizations of various countries have made important regulations regarding the HACCP System and published standards. Despite the fact that the emergence of the HACCP concept has a history of more than 30 years and the concept has international validity, a common and comprehensive standard that will be accepted worldwide for the HACCP System has not been established during this time. In international markets, the fact that almost every country has a food safety standard and the difficulty and reluctance of other countries to adapt to each other has revealed the need to prepare and publish an international standard on this subject. For this purpose, ISO 22000 Standard has been started to be prepared by TC 34, one of the working groups within the International Standards Organization (ISO), and the related standard has been adopted as an international standard with the name "ISO 22000:2005 Food Safety Management Systems - Requirements for All Organizations in the Food Chain". It was published in September 2005. Although ISO 22000 is the standard that defines the conditions to be applied during the establishment of the Food Safety Management System and is documented, there are also published guide standards and all of them are called ISO 22000 series. Although there are many standards in the ISO 22000 series, ISO/TS 22004 is the application guide of ISO 22000. The ISO 22000 Standard is not a standard that conveys the applications of ISO 9001 for the food industry, as some people have conveyed. However, it is also very ideal for the work of establishing an integrated system in accordance with ISO 22000, ISO 9001 and ISO 14001 and is a food safety standard that fully covers the concept of HACCP. The basic approach of the ISO 22000 Standard is the implementation of a preventive system in organizations that has been developed to prevent the consumer from being exposed to food-borne diseases, and that keeps all processes in the food chain under control, together with all their influences such as infrastructure, personnel and equipment. Food Safety Management System applications in organizations production control, product control, equipment control; maintenance and general hygiene practices, personnel and visitor hygiene; transport, storage, product information; training, supplier selection and evaluation; It covers education, communication and similar issues. The main target is the system that determines the focus of risks that may arise from process (process) errors in the product, that cannot be tolerated, and that ensures product quality and consumer health. Food safety inspections in product, design, production and quality control play a role in determining and resolving potential hazards. Basically, ISO 22000 plays a role not only in food safety, but also in the increase in sensory and nutritive quality, and it also constitutes a basic and indispensable part of quality assurance in industrial production, service and service applications. In the Food Safety Management System, everyone is given responsibility during and after production, and a good motivation is provided with more participation. In addition, resources are used more effectively, losses are reduced, productivity is increased and the enterprise can turn towards the total quality system. In the food industry, each unit must fulfill the conditions that will ensure food safety while under its own control. Prerequisite Programs (PRPs) are the programs that enable the Food Safety Management System to sit on a solid foundation. These conditions and their applications, which have traditionally been carried out within the framework of GMP, GHP, GLP, GAP and other similar concepts, are now accepted as a prerequisite in the preparation and implementation of effective HACCP plans and in the production of reliable food. Prerequisite programs ensure that the basic environmental and production conditions in safe food production are controlled. Some commonly used prerequisite programs can be listed as GMP, GHP, GAP. As a result; • Food safety is related to the presence and levels of hazards arising from food at the point of consumption. Adequate control in the food chain is essential, as food safety hazards can arise at any stage of the food chain. Therefore, food safety is the joint responsibility of all parties involved in the food chain. • Mistakes in food supply can lead to violations, bad reputation, malnutrition, poor quality produce, reduced earnings, human suffering, death. • ISO 22000 ensures the integrity of the food chain's safety by minimizing food-borne hazards by eliminating weak links in the food chain. • ISO 22000 has scientific meaning for those involved in food processing, production, storage, distribution of food and food products, where the system is adopted and implemented. • The purpose of ISO 22000 for the Food Safety Management System is to ensure food safety and security. • ISO 22000 can be implemented on its own or in combination with other management system standards such as ISO 9001. What are the Benefits of ISO 22000 Food Safety Management System? • Provides more effective and dynamic food safety hazard control. • It ensures the reduction of food-borne diseases. • Increases customer loyalty and satisfaction. • Provides systematic management and control of prerequisite programs. • It reduces the cost of poor quality by preventing issues such as product return. • It provides support and organization of communication between all links of the food industry chain. • Provides resource optimization and increases in personnel competence. • Contributes to the improvement of the working environment. • It facilitates the improvement and monitoring of documentation. • Provides better planning. • It ensures that the problems encountered in official audits are minimized. • It ensures compliance with laws. • It contributes to prove the attention paid to food safety to customers and increase the market share. • As a supplier, it ensures harmony with other organizations in foreign markets and more effective marketing in the foreign market. • There is an increase in potential for economic growth and development. Who Can Use/Apply the ISO 22000 Standard? ISO 22000 Food Safety Management System Standard; It can be used by all organizations directly or indirectly involved in the food chain, including: • Farms, fishermen and dairy farms, • Meat, fish and food businesses, • Bread, cereals, soft drinks, canned and frozen food producers, • Restaurants, fast food chains, hospitals, hotels and mobile food vendors, • Food preservation and distribution companies and companies that supply food processing equipment, food additives, food raw materials, packaging materials and sterilization facilities. In summary, every institution and organization that is involved in the food industry or has close-to-close contact with this industry; It must partially or fully implement the demands of the ISO 22000 Standard.
What is ISO 27001 Information Security Management System? Information is one of the most important values of an institution in ensuring business continuity. While it is possible to recover many assets in case of loss, the lost information has no monetary equivalent. For this reason, in today's changing and developing conditions, the importance of information and the necessity to protect it are increasing. Information; It can be used and stored in electronic media, verbally, in the memories of employees and in many other ways. Due to technological developments, many of these usage patterns may not be used or may change over time. Because of this change and development, it is necessary to constantly question and control the security of information. Information security is the protection of the confidentiality, integrity and usability of information. ISO 27001 Information Security Management System is a management system that includes people, processes and information systems in ensuring corporate information security and is supported by senior management. It is designed to protect information assets and provide adequate and proportionate security controls that give confidence to interested parties. ISO 27001 Information Security Management System includes corporate structure, policies, planning activities, responsibilities, practices, procedures, processes and resources. Why is ISO 27001 Necessary? It is an approach accepted all over the world that it is not possible for an organization to protect information security and business continuity with only technical measures, and that some measures and controls such as ISMS should be provided. Top management and all employees should support and properly implement the security policies to be established within the framework of ISMS. In addition, the compliance of all the people and organizations with which we cooperate with these policies is a factor that increases security. What are the Benefits of ISO 27001 Information Security Management System? • Provides accurate, reliable and valid information. • It prevents extra workload and unnecessary waste of time. • It minimizes risks. • Provides business continuity. • It ensures the protection of the confidentiality of information assets. • Increases awareness of information systems and how to protect vulnerabilities across the organization. • It is ensured that the accuracy and integrity of the information and its methods are preserved and that its content does not change. • The criteria required by the legal parties are met. • Access to information assets is protected. • Corporate reputation is protected. • It provides competitive advantage. Who is ISO 27001 Interested in? ISO 27001 is suitable for all organizations, large or small, from any country or industry in the world. This standard is particularly necessary in areas where it is of great importance, such as the finance, healthcare, public and information technology sectors. ISO 27001 is also very important for organizations that manage information on behalf of others, such as IT subcontractors. It can be used to reassure customers that their information is protected. The sectors that are required to obtain ISO 27001 are as follows: • Firms that have signed an assignment contract • Firms that have signed a concession agreement • Firms that provide satellite communication services • Firms that provide infrastructure management services • Firms that provide fixed phone services • Firms that provide GMPCS mobile phone services • Firms that provide virtual mobile network services • Internet service providers • Companies that provide GSM 1800 mobile phone service in aircraft • Companies that want to obtain e-invoice special integrator authorization • Export companies that want to get authorization to facilitate customs affairs • Companies that provide electronic communication network and operate its infrastructure • Companies operating in the IT sector and public Where is ISO 27001 Certificate Obligatory for software, hardware and integrator companies entering tenders? • With the amendments published in the Official Gazette dated 26.12.2014 and numbered 29217, Energy Market Regulatory Authority (EMRA) has made it mandatory to have ISO 27001 Information Security Management System certificate for companies in the Petroleum, Electricity, Natural Gas Markets. • T.R. Authorized Economic Operator status, implemented by the Ministry of Customs and Trade within the scope of the Regulation on Facilitating Customs Transactions published in the Official Gazette dated 10 January 2013; It is given to companies that fulfill their customs obligations, have financial adequacy and security standards (ISO 27001 and ISO 9001). • In the April 2015 e-Invoice Application Special Integration Guide of the Revenue Administration- Audit and Compliance Management Department, it is stated that private integrator companies that will provide e-Invoice services are required to obtain ISO 27001, ISO 22301 and ISO 20000 certificates.
The ISO 45001 Occupational Health and Safety Management System Standard, which will replace the OHSAS 18001 Standard, completed the committee draft stage and became a draft. The committee draft, which was not accepted in the first voting, was renewed and submitted to the vote again. The second committee draft was accepted by voting and thus the general articles of the standard were accepted. ISO 45001 has been prepared in accordance with the new system created by ISO for quality systems. The standard, which is called Annex SL and created from 10 items in accordance with the structure that forms the roof of the quality systems, becomes compatible with other quality systems. OHSAS 18001 is still valid and will be valid for a while after the new ISO 45001 standard is published. Today, production is increasing day by day, and in parallel with this, energy resources are decreasing. With the increase in production, the concepts of effective use of energy resources, energy saving, energy efficiency, recycling and reuse gain importance in industries. Considering all these, it is inevitable to save energy and create an energy management system. Energy management is the efficient use of energy without compromising safety, production quality and quantity, and environmental responsibilities. The ISO 50001 Energy Management System Standard ensures that organizations create the processes and systems necessary to increase energy efficiency, implement and maintain these processes and systems. The standard covers all types of energy. It encourages all organizations towards effective energy management, cost reduction and environmental awareness. What are the Benefits of ISO 50001 Energy Management System? • It reduces energy consumption with the help of projects put into practice. • Keeps energy-related costs under control and reduces. • Keeps the use of existing devices and equipment under control. • Provides information about performance by monitoring energy consumption. • Increases efficiency and ensures compliance with the law. • It reduces the negative environmental impact caused by waste. • It increases the prestige in the society regarding energy awareness. • It contributes to the reduction of greenhouse gas emissions. • Provides resource savings when integrated with other management systems. Who Can Use/Apply the ISO 50001 Standard? ISO 50001 Energy Management System Standard has been created in a structure suitable for the application of all types and sizes of organizations, private or public institutions, and any organization operating in the service or production sector. Energy-related working organizations are directly related.
The expectations of customers and consumers from the organizations from which they receive products and services are gradually increasing. It is no longer enough to just offer quality products or services, but organizations are also expected to fulfill their social responsibilities. These expectations have caused the classical definitions of "quality" to lose their validity; In the definitions, expressions related to occupational health and safety started to appear and the definition was expanded with the addition of social responsibilities. Now, when the word "quality" is mentioned, it is also questioned to what extent the organizations comply with the legislation on occupational health and safety, whether they create a safe and healthy working environment for the relevant parties, and whether they continuously improve this environment. Working environments are full of various environmental factors that pose personal health and safety risks, arising from the processes and materials used and produced. Every employee and manager has the main responsibility for the measures to be taken to ensure a healthier and safer life in our workplaces, where we spend an average of one-third of our daily lives. Achieving these humane safe environments can only be achieved by adopting the rules in this regard as a lifestyle. The inability to create a healthy and safe working environment for employees in all aspects is one of the most important problems of working life today. In many countries, especially in developing and industrialized countries like us, some problems related to occupational health and safety arise, and these problems affect the work efficiency as well as the health of the employees. In both the manufacturing and service sectors, making workplaces healthy and safe for employees is mandated by law. At this point, the OHSAS 18001 Occupational Health and Safety Management System Standard, abbreviated by combining the initials of the phrase Occupational Health and Safety Assessment Series, and published by the British Standards Institute (BSI) in 1999, can help to fulfill this obligation, can be examined and It is an internationally accepted standard. OHSAS 18001 is an effective tool that can be applied to all kinds of sectors and activities, and is used to systematically address occupational health and safety activities in accordance with the general strategies of the organizations and to solve them within the framework of a continuous improvement approach. With the help of this standard, it is possible to establish a management system in which occupational health and safety risks are determined, analyzed and minimized with measures, in compliance with the legislation, occupational health and safety objectives are found and practices are implemented to achieve them. In this way, employees will be part of a system that gives due importance to occupational health and safety activities in an organization that is ready for emergencies, monitors occupational health and safety performance, uses monitoring results to initiate improvement activities, supervises their activities, reviews and documents what they do. The main purpose of OHSAS 18001 is; is to create and manage a healthy and safe working environment by eliminating or minimizing the risks in question in the light of the legal regulations regarding occupational health and safety. To explain in more detail, the objectives of OHSAS 18001 that we can gather under three main headings are as follows: 1) Protecting the employees: Protecting the employees from the negative effects of the workplace, ensuring that they work in a comfortable and safe environment is the first purpose of occupational health and safety. 2) Ensuring production safety: One of the objectives of occupational health and safety is to minimize labor and workday losses that may occur due to work accidents and occupational diseases, thus protecting production (product and/or service) by increasing work efficiency. 3) Ensuring operational safety: With the measures taken in the working environment, the elimination of fire, explosion, machine failures and failures that may endanger the operation will ensure operational safety. Many organizations implement an Occupational Health and Safety Management System as part of their risk management strategy to comply with changing laws and protect their workforces. This system promotes a safe and healthy work environment by providing a framework that allows organizations to consistently identify and monitor health and safety risks, reduce accident risks, assist with compliance, and improve overall performance. OHSAS 18001 is an international standard that is compatible with quality and environmental standards, as well as determining the requirements for occupational health and safety. For this reason, OHSAS 18001 can be easily integrated into other management systems. OHSAS 18001 not only shows that organizations comply with the legal regulations related to occupational health and safety, but also increases productivity and efficiency in the workplace thanks to the continuous improvement of the work environment. OHSAS 18001 is a standard for employee health and work safety rather than the safety of organizations' products and services. There are two basic standards in the OHSAS series. Of these, OHSAS 18001 is the standard used for evaluation and certification purposes, where specifications are given. OHSAS 18002 is the application guide of OHSAS 18001. As a result; • With a proactive approach, OHSAS 18001 aims to detect possible hazards that may result in damage and to take necessary precautions. • OHSAS 18001 practices are generally in line with meeting legal obligations. • It is a voluntary management system that can be applied to every business regardless of sector and scale. What are the Benefits of OHSAS 18001 Occupational Health and Safety Management System? • It ensures that undesirable events that cause death, illness, injury, damage and other losses in the workplace are largely prevented. • It ensures the protection of resources by integrating occupational health and safety studies into other activities. • Indicates that management's commitment is met due to the importance given to health and safety issues. • By increasing the reputation of the institution, it gives a reliable company image in the public eye. • It increases the motivation and participation of the employees, makes them trust the institution, and contributes to the commitment to the values ​​of the organization. • It shows compliance with national and international conditions and laws regarding occupational health and safety. • It ensures the systematic dissemination of occupational health and safety activities within the organization. • It provides a potential decrease in the number of occupational diseases and accidents, and prevents loss of workforce. • Potential reduction in downtime and associated costs. • It enables better management of health and safety risks both today and in the future. • While ensuring occupational health, it contributes to customer satisfaction and loyalty by ensuring the continuity of products that meet customer demands. • It takes possible occupational accidents under control with risk management. It ensures that precautionary practices are clearly defined and that these activities are carried out. As a result, accidents are prevented. • By preventing production stoppages and slowdowns due to accidents and diseases, it reduces compensation expenses, fines and indemnities, and reduces operating costs. • It provides competitive advantage by increasing the prestige of the organization. • With the measures taken in the working environment, fire, explosion, machine malfunctions, etc. that may endanger the operation. As a result of eliminating the situations, it ensures operational safety and strengthens the safety culture. • By minimizing work and workforce losses that may occur due to work accidents and occupational diseases, it provides an increase in work efficiency and a decrease in costs. • It proves the sensitivity of the organization to occupational safety in front of official authorities. • It provides document, effort and system savings with the advantage of establishing a system integrated with other management system standards. Who Can Use/Apply the OHSAS 18001 Standard? The OHSAS 18001 Occupational Health and Safety Management System Standard can be adopted by any organization that wishes to implement a formal procedure to reduce, eliminate or minimize health and safety risks to employees, customers and the public in the workplace. Since it is a general standard, it can meet the needs of organizations of all sizes and industries.
Today, information, which is the most important resource of the business world, and information technologies formed by transferring this information to technology have a great place in both business life and daily life. Information technologies; It covers all services that information processing units can do, from internet services to archiving, technical service and software services. A technology such as this, which has a wide area of ​​use, is becoming increasingly widespread and rapidly developing/changing, and the rapidity of change also increases the rate of occurrence of the dangers that businesses face. With this change, it will be very difficult for businesses that cannot perceive the dangers brought by the change and turn them into opportunities or cannot evaluate the opportunities, to compete in the changing business world. The ISO 20000 Information Technologies Service Management System Standard is a standard that guides companies or units providing information technology services to meet the expectations of their internal and external customers, to continuously improve and develop their status and performance, to apply which methods and how to apply them in managing their relevant operations and providing services. It is process-based and can be implemented by integrating with standards such as ISO 9001 Quality Management System or ISO 27001 Information Security Management System. What are the Benefits of ISO 20000 Information Technology Service Management System? • It is for all customers and optimizes cost. • Keeps information technology services running. • Manages information technology risks and complexity. • It saves time. • It provides competitive advantage. • It provides an increase in security, speed and accessibility in service processes. • It provides customer satisfaction with accurate determination of customers' needs and appropriate and timely support. • It provides more efficient and effective use of resources. Who Can Use/Apply the ISO 20000 Standard? ISO 20000 Information Technologies Service Management System Standard is a standard suitable for companies of all sizes and sectors.
ISO 20252 Market, Public Opinion and Social Research Management System Standard is an international standard created with the participation of representatives of 30 countries, primarily the UK, combining and replacing existing national standards, and also creating a common quality level worldwide in global market research. This standard; It was created in order to prevent incompatibilities arising from social and cultural differences between countries, definitions and terms used, and to make market research, public opinion and other social research more accurate, more transparent and valid. What are the Benefits of ISO 20252 Market, Public Opinion and Social Research Management System? • Provides accurate, reliable, valid information. • It reduces risks. • Provides increased productivity. • Builds trust between the customer and the company. • Increases product and service quality. • Improves competitive advantage. • It provides business opportunities in the international arena by overcoming commercial barriers. Who Can Use/Apply the ISO 20252 Standard? ISO 20252 Market, Public Opinion and Social Research Management System Standard is a standard that businesses of all types and sizes can apply.
One of the processes that institutions need to manage effectively is business continuity. business continuity; It is defined as "the capacity of an organization to maintain its products and services at a predefined acceptable level after an outage". In other words, it is all the activities that will enable all businesses, large or small, to respond to disruptions that cause business disruption. If unexpected business interruptions are not for you, the best thing to do is to apply the ISO 22301 Social Security and Business Continuity Management System Standard. ISO 22301 Social Security and Business Continuity Management System Standard is a standard approved by approximately 160 countries and is an advanced application of the previously published BS 25999 Business Continuity Standard, issued as an ISO standard. The ISO 22301 Standard specifies the requirements for organizations to create the necessary plans to ensure business continuity, implement, operate, monitor, review, maintain, protect and prepare to mitigate risks, develop a documented management system to recover from catastrophic events. What are the Benefits of ISO 22301 Social Security and Business Continuity Management System? • Contributes to identifying current and future business threats and managing them correctly. • It minimizes the impact of events. • It ensures that critical functions always work in times of crisis. • It provides an advantage in today's competitive environment by proving its ability to ensure its continuity. • The requirements of suppliers, customers, shareholders and employees are fulfilled through risk assessment. • It provides reduction of downtime and improvement of recovery time in the face of experienced events. • Recognition of the organization itself and other related institutions, public institutions, local authorities and an appropriately developed, documented and understood emergency service is provided. • Protects the reputation, brands and reputation of the organization. • The organization's supply chain becomes secure. Who Can Use/Apply the ISO 22301 Standard? ISO 22301 Social Security and Business Continuity Management System Standard is a general standard for organizations in different sectors, partially applicable to all or a certain part of the organization, in all organizations independent of the sector, the number of employees.
In today's increasingly competitive conditions, organizations are constantly trying to increase their market shares, while aiming to reduce their costs. The supply chain can be defined as the set of resources and processes that are in relationship with each other, starting with the supply of raw materials and extending to the delivery of the product and service to the end user with different transportation methods. In recent years, businesses have seen that customer service levels can be improved, excess inventory in the system can be reduced, and unnecessary costs in the business network can be reduced as a result of providing a suitable structure to the supply chain, and they have given importance to the supply chain. For such organizations, the correct identification and effective management of risks related to the supply chain is of great importance in terms of business continuity. ISO 28000 is an international standard, defines the requirements of the Supply Chain Security Management System and provides a management model to organizations that want to implement this system. It aims to effectively manage risks by integrating the organization's activities related to supply chain security with other management systems. In addition, it provides great support in meeting the requirements for obtaining the AEO (EU Authorized Economic Operator) certificate, which is of vital importance for companies that import and export within the European Union. The ISO 28000 Supply Chain Security Management System Standard is modeled after management systems standards. Thus, many organizations that implement risk assessment-based management systems will be able to work with a similar approach and evaluate the risks related to the supply chain while implementing this new standard. What are the Benefits of ISO 28000 Supply Chain Security Management System? • It ensures that security risks are correctly determined in all sectors of the industry, necessary precautions are taken, and possible damage is minimized. • Provides convenience to customs authorities by demonstrating their ability to identify and control security risks. • As many requirements are in line with the standard in AEO applications, it increases the trust of the legal authorities in the organization. • Increases the trust of the organizations that provide products/services. • Increases the trust of insurance companies, reduces insurance costs. • Certification of the system contributes to the holistic image of the organization. • It provides an increase in customer satisfaction levels by meeting customer needs. Who Can Use/Apply the ISO 28000 Standard? The ISO 28000 Supply Chain Security Management System Standard is a standard applicable to all private and public organizations of all sizes and in all sectors.
ISO 37001:2016 specifies the requirements and guides for the establishment, implementation, maintenance, review and development of an anti-corruption management system. The system can be standalone or integrated into an overall management system. ISO 37001:2016 addresses the following in connection with the organization's activities: • Corruption in the public, private and not-for-profit sectors; • Corruption by the organization; • Corruption by staff of the beneficiary organization or working on behalf of the organization; • Corruption by business partners of the organization acting on behalf of or for the benefit of the organization; • Organization bribery; • Corruption of the organization's personnel in relation to the organization's activities; • Corruption related to the activities of the organization in relation to the business partners of the organization; • Direct and indirect corruption (For example, corruption offered or accepted through or through a third party). ISO 37001:2016 only applies to corruption. Establishes and guides the requirements for a management system designed to help an organization prevent, detect and respond to corruption and comply with anti-corruption laws and voluntary commitments applicable to its operations. While ISO 37001:2016 does not specifically address fraud, cartel and other antitrust/competition crimes, money laundering or other corrupt-related activities, an organization may choose to expand the scope of its management system to include such activities. ISO 37001:2016 requirements are generic and can be applied to any organization (or parts of an organisation) regardless of the type, size and nature of the event and whether in the public, private or non-profit sectors.
ISO 13485:2003 Standard is a parallel standard with ISO 9001:2000-8 Standard and has been prepared on the basis of ISO 9001:2000-8 Standard. It is the version of ISO 9001:2000-8 Standard adapted to medical devices and developed in this field. It is an international standard that contains special requirements for medical devices. ISO 13485 is one of the most important arguments that medical device manufacturers can use when going for CE Marking. It is a system that companies must establish if the production quality assurance module is selected within the scope of CE Marking. It basically includes the ISO 9001:2000-8 Quality Management System, but it has become a standard for medical device manufacturers, especially with additional requests at the design stage and special requirements for sterile medical devices. Based on the ISO 9001:2000-8 process approach model, this standard is a more comprehensive and specific quality system than ISO 9001 that organizations that want to provide medical devices and related services and to demonstrate their ability to consistently meet customer and regulatory requirements applicable to medical devices. covers the terms. ISO 13485, which is a standard that defines the specific conditions that quality systems must meet for organizations operating in the field of trade and manufacture of medical devices, can be applied by all organizations that include the project, production, installation and supply phases of medical devices or services related to them. As a result; • It will be possible for the products to show their health, safety-security features and to meet the minimum requirements with EN ISO 13485 certification and CE Marking studies. • It is a common language with the European Union and other countries in the production, sale and service of medical devices. • It is closely related to CE Marking of medical devices. • It is a very important guide in sterilization and hygiene. • It has special requirements for sterile medical devices. • It is a guide in determining the risk groups of medical devices. What are the Benefits of ISO 13485 Quality Management System for Medical Devices? • It enables training, continuous improvement and development. • It is one of the most important tools to increase quality awareness in companies. • It provides to increase the design, production and service levels of medical devices. • Facilitates compliance with laws and regulations. Who Can Use/Apply the ISO 13485 Standard? ISO 13485 Quality Management System Standard for Medical Devices can be applied to all institutions and organizations that continue to work in the production and service activities of all products within the scope of medical devices.